Managing Challenging & Violent Behaviour - 2 Day Course - Coventry

Learning Outcomes:

Day 1

Ø To understand why children might be violent

Ø To be able to avoid causing or unnecessarily escalating conflict

Ø To understand the benefits of empathic listening

Ø To recognise what our children’s behaviour is communicating to us

Ø To effectively de-escalate conflict therapeutically

Ø To recognise triggers for our children and us and how to reduce our vulnerability to them

Ø To be able to persuade others to co-operate using distraction and persuasion techniques

Day 2 

(Day 1 must be completed in order to attend/complete Day 2)

Ø To recognise when a situation is becoming dangerous and how to respond to violence

Ø To stay safe in crisis situations

Ø To have the ability to confidently deal with verbal abuse

Ø To have the ability to manage difficult conversations

Ø To know what to do when words alone fail

Ø To end an interaction in a better place than where it started

Ø To remain respectful and professional no matter where an interaction ends up

Terms and Conditions -

1. Payment for tickets is to be made in full at the time of booking via our website or as per our invoice payment terms.

2. Cancellations and refund terms – Tickets are non-refundable however can be transferred to another person, please contact us for more information.

3. If for any reason we need to postpone the event any tickets already purchased will be transferred to the rearranged date.

4. If for any reason CoECT cancels the course a full refund will be issued. CoECT accepts no responsibility for any travel arrangements or costs due to cancellation.

5. When booking onto training, an incomplete or incorrect email address can cause problems for which CoECT takes no responsibility. Please double-check your email address before you finalise your booking. If you do not receive an email confirming your booking, please get in touch with us at - info@coect.co.uk